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Effective Communication Strategies for Difficult Conversations - A Supervision Training

Previously Recorded
Rebecca Ashery PhD, LCSW-C, Leader-Manager Coach
$59.99

This new training is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos. 

About the Presenter

Rebecca Ashery PhD, LCSW-C, LICSW Leader-Manager Coach, is a former captain in the Commissioned Corps of the United States Public Health Service serving 30 years in various leadership and management positions within the federal Department of Health and Human Services. She currently has a private psychotherapy practice and a coaching practice focusing on helping managers navigate workplace challenges.

Learning Objectives:

  1. Demonstrate the ability to formulate and communicate clear and effective requests to their supervisees, fostering transparent and constructive communication in the supervisory relationship.
  2. Develop the skills necessary to engage in and navigate challenging conversations with supervisees, demonstrating proficiency in fostering open communication, addressing conflicts, and promoting a supportive supervisory environment.
  3. Proficient in recognizing and effectively addressing negative reactions that may arise from supervisees during difficult conversations, demonstrating the ability to manage emotional responses, maintain a constructive dialogue, and cultivate a positive supervisory environment.

Agenda:

·         Making appropriate Requests (7 minutes)

·         Giving positive feedback (5 minutes)

·         Types of difficult conversations: behavior; lack of knowledge/skills; performance review; assignment performed incorrectly, delivering unpopular decisions to individuals and teams (ie. changes in policies/procedures) general overview (20 minutes) 

·         Giving Feedback (90 minutes)

o   Shari Harley Model

o   SBI Model

o   Video examples - Mel Robbins; HR360;

o   video feedback examples

o   Case Discussion

o   addressing personal issues 

o   addressing changes in policacies/procedures 

·         Feedback Reactions (48 minutes- using videos, group discussion with case studies)

o   SARA Model --Feedback Reactions

o   CBT and receiving negative feedback 

·         Closing (10 minutes)

This workshop offers 3 Continuing Education Credits
This webinar is recorded and will not grant live credits.

This presentation is open to:
  • Social Workers
  • Professional Counselors
  • Therapists
  • Psychologists
  • Licensed Mental Health Practitioners
  • Medical Doctors and Other Health Professionals
  • Other professionals interacting with populations engaged in mental health based services
Course Level: introductory
Level of Clinician: intermediate
  • New practitioners who wish to gain enhanced insight surrounding the topic
  • Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
  • Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
  • Managers seeking to broaden micro and/or macro perspectives

Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.

Disability Access - If you require ADA accommodations, please contact our office 30 days or more before the event. We cannot ensure accommodations without adequate prior notification. Please Note: Licensing Boards change regulations often, and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling. The grievance policy for trainings provided by NEFESH INTERNATIONAL is available here Satisfactory Completion Participants must have paid the tuition fee, logged in and out each day, attended the entire workshop, and completed an evaluation to receive a certificate (If this is a pre-recorded program, a post-test with a passing grade of 80% to receive a certificate.) Failure to log in or out will result in forfeiture of credit for the entire course. No exceptions will be made. Partial credit is not available. Certificates are available after satisfactory course completion by clicking here.
There is no conflict of interest or commercial support for this program.
  • CE You! is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland.
    CE You! maintains responsibility for this program.
Refund Policy:
Full Refund until 48 hours before scheduled date.
48 hours before: full refund less $5.00 processing fee. After event no refund will be given.
*exclusions apply for reasonable need and cause.